PRIVACY POLICY

Last updated: October 21, 2026

This Privacy Policy explains how we collect, use, protect, and disclose information through www.autouniverseinc.com, including our contact forms and text messaging program. It also explains your choices and how to contact us about your information.

This notice covers information handled through our website and related communications. Financing applications and services provided by other companies may be subject to additional privacy notices, as explained below.

Information We Collect

Depending on how you use our website and communicate with us, we may collect:

• Contact information: your name, email address, telephone number, and any address or other details you choose to provide.
• Inquiry information: the content of your messages, vehicles you ask about, appointment requests, and information needed to respond to your request.
• Messaging information: your mobile number, the message categories you select, your opt-in and opt-out choices, consent dates and methods, and messages exchanged with us.
• Website information: technical and usage information, such as IP address, browser and device information, pages visited, and interactions with website features, where collected by the website or its service providers.

Please do not include Social Security numbers, bank details, payment card information, or other sensitive financial information in a general contact form or text message. Use the appropriate secure application process when that information is required.

How We Use Your Information

We use information to respond to inquiries, provide vehicle information, arrange appointments, assist with requests you initiate, operate and improve the website, maintain communication records, protect against misuse, and meet applicable obligations.

Where you have provided the appropriate consent, we may also contact you about dealership vehicles, offers, or updates. Your permission for one communication purpose does not automatically authorize another. You can change your communication preferences as described in this policy.

Information Sharing and Disclosure

We do not sell or rent your personal information. We do not provide your personal information to other businesses or affiliates for their own marketing or promotional purposes.

We may provide the information necessary to operate our website, respond to you, or complete a request to service providers working on our behalf, such as website hosting, customer support, and communication providers. Their permitted use is limited to performing those services for Auto Universe Inc.

If you request a service involving another provider, such as a financing application, the information required for that service may be processed by that provider under its applicable privacy notice. We may also disclose information when required by law or necessary to address fraud, security, or legal claims. These categories do not give another party permission to use your information for its own marketing or to obtain your SMS consent.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

SMS Messaging and Mobile Privacy

Separate and Voluntary Consent

If you choose to enroll, Auto Universe Inc may send you text messages at the mobile number you provide. Marketing messages may include vehicle offers, promotions, or price alerts. Informational messages may include responses to your inquiries, appointment confirmations, reminders, or updates about a request you have made. Messages are limited to the purposes for which you have consented.

Marketing and informational SMS permissions are collected separately. SMS consent is optional and is not a condition of purchasing a vehicle, obtaining services, or submitting a contact request. Providing your phone number, contacting us, or reading or accepting this Privacy Policy does not by itself enroll you in recurring marketing texts.

Protection of Mobile Information and Consent

Your mobile information and SMS consent are not sold or supplied to third parties, affiliates, or lead generators for their advertising, promotions, or independent messaging programs. We do not buy, rent, trade, or transfer SMS consent or use purchased opt-in lists.

Providers supporting our messaging program may process mobile information only to operate or deliver communications on our behalf. They are not permitted to use it for their own marketing or treat your consent to Auto Universe Inc as consent to another business.

Message Frequency, Rates, and Your Choices

Message frequency varies with your requests and the program you select. Message and data rates may apply to messages sent or received, depending on your mobile plan.

Reply STOP to opt out of text messages. After an opt-out, you may receive one confirmation message; no further program messages will be sent unless you provide new consent. Reply HELP for assistance, or contact Auto Universe Inc through our Contact Us page. Opting out of SMS does not prevent you from contacting us through other channels.

Additional program details are available in our Terms of Use.

Your Access to and Control Over Information

You may contact us to request access to the personal information we hold about you, correct inaccurate information, request deletion, update your communication preferences, or raise a privacy concern. Where applicable law gives you additional rights, you may ask us to help you exercise those rights.

We may need to verify your identity before completing a request. Some records may need to be retained to meet legal obligations, resolve disputes, or document consent and opt-out choices. We will explain any applicable limitation when responding to your request.

For SMS, reply STOP to unsubscribe. For promotional emails, use the unsubscribe option provided in the message, if available, or contact us. Changing one channel's preferences does not automatically update every other channel.

Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. Access is limited to personnel and service providers who need the information for their work. No website, transmission method, or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary for the purposes described here, including responding to requests, keeping business records, complying with applicable obligations, and maintaining evidence of consent or opt-out instructions. Opt-out records may be retained to help prevent unwanted future messages.

Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, or similar technologies to support site features, remember preferences, measure usage, and improve performance. These technologies may collect device identifiers and information about your activity, and that information may be associated with other information you provide.

You can manage cookies through your browser settings and any privacy controls made available on the website. Blocking cookies may affect certain features. Third-party services may apply their own privacy notices to information they collect directly. Cookie preferences do not replace SMS consent, and SMS enrollment does not authorize another company's marketing.

Links, Financing Applications, and Third-Party Services

Our website may link to or include services operated by lenders, financing application providers, vehicle information services, or other companies. When you provide information directly to another company, its privacy practices and notices may apply. Please review those notices before submitting information.

A link to an outside website does not extend your SMS consent to that company. This policy describes Auto Universe Inc's practices and does not control independently operated websites.

Children's Privacy

Our website and SMS program are not directed to children under 13. We do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us so we can review and address it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices, or applicable requirements. We will post the updated policy on this page and revise the date above. A policy update does not by itself authorize a new SMS purpose or transfer your consent to another business.

Contact Us About Privacy

For questions about this policy, your information, or messaging preferences, please contact: